Shipping policy

Shipping Policy

We may not deliver to PO Boxes. Locked bags or parcel lockers and deliveries may not be made on weekends or public holidays as they apply to destination address calendar and to each country or State.
Shipping is provided to customers with an estimated date of delivery, however, these estimates are subject to change and are not guaranteed.
All parcels are tracked within shipping provider's network of delivery agencies. A parcel may be forwarded outside this network and we will cease receiving the tracking information. International deliveries will be processed by the global postal network and our shipping providers will rely on the tracking information received by postal operators.
Parcels may be left unattended at the delivery address when marked “Authority to Leave” or “ATL” if the delivery provider deems it safe to do so. We hold no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL”.
When choosing “ATL” the sender can select from a list of delivery instructions. These instructions may not be applicable or be ignored in some countries where postal providers are following different processes.
If a parcel has been returned to depot and no instructions are provided by receiver within 5 days the parcel may be returned to sender at the discretion of the network provider.
Our shipping providers may make one attempt to re-deliver the parcel free of charge.
If the first re-delivery attempt is unsuccessful, then the Customer may be able to arrange to collect the parcel from the courier or pay for a new delivery.
In some cases, our shipping providers may allow a parcel to be marked as ‘Signature on Delivery'. Where a parcel is marked “signature on delivery”, the delivery agent will require a signature to deliver the parcel. The signature is a record only of delivery to the address on the label, our shipping providers are not responsible for ensuring delivery to a particular recipient at an address.
We rely upon the delivery details provided by the Sender, if an item is not accepted for delivery the parcel may be returned to the Sender.
Our delivery agents reserve the right to decline to enter any premises that they deem to be dangerous or unsafe. If this occurs, our shipping providers will attempt to contact the receiver to make alternative arrangements, failing which the parcel will be returned to the sender.

You can contact us for any shipping concerns using kingdomdresscodeoutlet@gmail.com