Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kingdomdresscodeoutlet@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kingdomdresscodeoutlet@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items). We also do not accept returns for incorrectly selected sizes, colors and quantity. Please, get in touch if you have questions or concerns about your specific item(s) or order in your cart.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping Policy

We may not deliver to PO Boxes. Locked bags or parcel lockers and deliveries may not be made on weekends or public holidays as they apply to destination address calendar and to each country or State.
Shipping is provided to customers with an estimated date of delivery, however, these estimates are subject to change and are not guaranteed.
All parcels are tracked within shipping provider's network of delivery agencies. A parcel may be forwarded outside this network and we will cease receiving the tracking information. International deliveries will be processed by the global postal network and our shipping providers will rely on the tracking information received by postal operators.
Parcels may be left unattended at the delivery address when marked “Authority to Leave” or “ATL” if the delivery provider deems it safe to do so. We hold no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL”.
When choosing “ATL” the sender can select from a list of delivery instructions. These instructions may not be applicable or be ignored in some countries where postal providers are following different processes.
If a parcel has been returned to depot and no instructions are provided by receiver within 5 days the parcel may be returned to sender at the discretion of the network provider.
Our shipping providers may make one attempt to re-deliver the parcel free of charge.
If the first re-delivery attempt is unsuccessful, then the Customer may be able to arrange to collect the parcel from the courier or pay for a new delivery.
In some cases, our shipping providers may allow a parcel to be marked as ‘Signature on Delivery'. Where a parcel is marked “signature on delivery”, the delivery agent will require a signature to deliver the parcel. The signature is a record only of delivery to the address on the label, our shipping providers are not responsible for ensuring delivery to a particular recipient at an address.
We rely upon the delivery details provided by the Sender, if an item is not accepted for delivery the parcel may be returned to the Sender.
Our delivery agents reserve the right to decline to enter any premises that they deem to be dangerous or unsafe. If this occurs, our shipping providers will attempt to contact the receiver to make alternative arrangements, failing which the parcel will be returned to the sender.

You can contact us for any shipping concerns using kingdomdresscodeoutlet@gmail.com